Terms & Conditions

1.1 We are AENEA Global Ltd (trading as "RoamFree"), a company registered in England and Wales. Our company registration number is 16743851 and our registered office is at 186 Moorside Road, Swinton, Manchester, England, M27 9LE.

1.2 You can contact us by emailing our customer service team at [email protected].

1.3 These terms apply to your purchase of digital eSIM data plans via roamfree.me. By placing an order, you agree to these terms.

2.1 RoamFree resells prepaid eSIM data plans ("the Service"). We utilise third-party aggregators and upstream Mobile Network Operators (MNOs) to provide network connectivity.

2.2 Network Availability. We do not own or operate the underlying mobile networks. While we strive to provide excellent coverage, the Service is provided "as is". We cannot guarantee uninterrupted coverage, specific data speeds, or flawless network quality, as these depend on the local MNO, geography, weather, and your device.

3.1 All prices are in Pound Sterling (GBP) and include VAT where applicable. Payments are processed securely via Stripe. We do not store your payment card details.

3.2 Upon successful payment, your eSIM (a QR code and activation instructions) will be delivered instantly to the email address provided.

3.3 The contract between us is formed when we send you the email containing your eSIM.

4.1 It is your sole responsibility to ensure that your device is eSIM-compatible and carrier-unlocked before purchasing. We are not liable, and will not issue refunds, if you purchase an eSIM for an incompatible or locked device.

5.1 The validity period of your eSIM data plan begins precisely when the eSIM connects to a supported network at your destination, not at the time of purchase or installation.

5.2 The eSIM must be installed and activated within 6 months of purchase.

6.1 Under the Consumer Contracts Regulations 2013, you generally have a 14-day right to change your mind and get a refund.

6.2 Waiver of Cancellation Right. Because the eSIM is a digital product delivered instantly, by completing your purchase, you explicitly consent to the immediate supply of the digital content and acknowledge that you will lose your 14-day right to cancel once the delivery has occurred.

7.1 Notwithstanding clause 6, RoamFree offers a discretionary refund policy:

• Uninstalled eSIMs: If you request a refund within 24 hours of purchase and our usage records show no data has been used on the eSIM, we will issue a full refund of the price you paid, at RoamFree's reasonable discretion.
• Installed or used eSIMs: Once an eSIM has been installed or any data has been used, the eSIM profile is committed with the network operator and the activation code is consumed. We therefore cannot offer refunds for change of mind after installation or use.

7.2 Faulty Service. If you experience technical faults due to our systems or a defective QR code (Consumer Rights Act 2015), please contact [email protected]. If we cannot resolve the defect, you will be entitled to an appropriate refund. You must cooperate with our support team to diagnose the issue, including any troubleshooting steps required by the underlying network provider.

8.1 The Service must not be used for any illegal, fraudulent, or abusive purposes, including bypassing fair usage policies of the local MNOs. We reserve the right to suspend your eSIM without refund if we detect fraudulent activity.

9.1 We do not exclude or limit our liability where it would be unlawful to do so, including liability for breach of your legal rights regarding digital content.

9.2 We only supply the products for domestic and private use and are not liable for business losses.

9.3 Subject to clause 9.1, our total liability to you in respect of all other losses arising under this contract shall not exceed the purchase price of the specific eSIM plan in dispute.

10.1 These terms are governed by English law.

10.2 You can bring legal proceedings in respect of the products in the English courts (or Scottish or Northern Irish courts depending on your residency).